The following terms and conditions apply to Vape Cargo and the use of this website. By using Vape Cargo services, you confirm that you are 8 years of age or above and agree and accept our Terms and Conditions, Privacy Policy and Delivery Policy. Please kindly read all terms and conditions before use. 

General 

You must be over the age of 18 to purchase products from our website. Vape Cargo is committed to being a responsible retailer of vaping products for adults only. By using our website, you permit Vape Cargo to verify your age by our terms and conditions and Privacy policy. Vape Cargo also reserves the right to refuse service to anyone for any reason at any time.

You agree not to sell, copy, replicate or exploit any part of the Service without our permission. 

The headings used in this agreement are included for your convenience and do not limit or affect these terms otherwise.

Delivery and Returns

We have a no return policy unless: 

  • Your order includes items, not on the purchase order;
  • Damaged goods.
  • The goods are faulty ( in this case, standard warranty provisions apply)

In case of visibly damaged or faulty items, please do not receive or sign. If a product received is “Dead On Arrival ” (DOA) we implore you to contact customer service as soon as possible. This is very crucial for items such as cartomizers, clearomisers, wicks and coils, as they are disposable and not covered under warranty.

Claim on damaged and faulty items is processed within five working days from the time of its complaint. We will refund the buyer the cost of returning the goods to us only if it is sent via Royal Mail. Vape Cargo will not be responsible for items lost in the post on their return. Damaged items received by the buyer should be reported within five working days of delivery. 

Damaged goods being returned should be packed as the buyer received them. Returned goods that are damaged in transit because of poor packaging will not be refunded or returned to the buyer!

All returns must be accompanied by a Returns Authorization Form with the buyer’s full name and address along with a brief description of the situation.  The form can be requested by contacting customer service via email or phone number. 

Denial of Transaction 

Vape Cargo reserves the right to withdraw any products, material or content from their website at any given time. We also reserve the right to refuse a transaction or service to anyone at our discretion. We will not be accountable to you or any third party for withdrawing a certain product, removing or editing materials or descriptions or processing or suspending a transaction. 

Accountability

Vape Cargo endeavours to deliver the best photos and descriptions of its products. We are not accountable for images that are provided to us by wholesalers or manufacturers. 

Vape Cargo contains links to third party websites. We will not be held responsible for the content or accuracy of the information on those websites. Vape Cargo does not commit to update or keep those websites available. 

Price and Payment Method 

All payable prices are listed on our website. We are free to make changes in prices due to supplier price increase, increase in taxes and duties, or an error on our part of mispricing a certain product. In such a case, we will send you the correct information and give you a “grace period” for cancellation. 

You can only pay for products via a debit or credit card or through PayPal. Payment should be made before dispatch of the order. Your transaction will not be charged until Vape Cargo dispatches the order. 

Product Availability 

Vape Cargo can cancel any order due to the unavailability of the product. If you are not supplied with goods, you are entitled to a full refund granted you have paid already. However, Vape Cargo is not responsible for any other losses you may incur if your item(s) is not supplied. 

Safety 

Nicotine, when taken in its pure form, is fatal. It is classed as a poison. Please take the necessary precautions for your and others safety. 

WARNING: Please always keep such products out of children’s reach! Following are some care tips required for our products:

  • Keep all e liquids out of children’s and animals’ reach.
  • If ingested, please seek medical advice immediately. 
  • Do not indulge in nicotine if you are expecting, breastfeeding.
  • Vapour can irritate eyes and skin, drowsiness and dizziness.
  • If contact is made with skin, please rinse and wash with soap and water immediately. 
  • In case of eye contact, rinse thoroughly and seek medical attention immediately.
  • Dispose of e-liquid material and their containers in a safe way to avoid harming humans and the environment.